Glowify Lab

Support

Frequently Asked

Everything you need to know about cold-chain transport, reconstitution, customs, and ordering.

Shipping & Cold Chain

Q01How do you ship peptides?

All peptides ship in insulated packaging with gel packs. Domestic orders arrive in 1-3 business days. International delivery varies by customs.

Q02How long can peptides remain stable during shipping?

Lyophilized peptides remain stable at room temperature for 7-14 days without significant degradation, depending on the specific peptide. Our packaging is designed to accommodate standard international shipping times. Once received, store immediately at -20°C.

Q03What if my order arrives warm or partially thawed?

Lyophilized peptides that have been exposed to brief temperature excursions during shipping are generally still stable. Contact us immediately with photos of the packaging. We will advise on a case-by-case basis and replace product if integrity is compromised.

Q04Do you offer tracked shipping?

Yes. All orders ship with full tracking. You will receive a tracking number within 48 hours of dispatch. We use DHL, FedEx, and regional courier partners depending on destination and local regulations.

Reconstitution

Q01How do I reconstitute a lyophilized peptide?

Add bacteriostatic water slowly down the side of the vial. Do not spray the liquid directly onto the lyophilized cake. Gently swirl to dissolve; do not shake vigorously. Allow 5-10 minutes for complete dissolution.

Q02What solvent should I use for reconstitution?

Bacteriostatic water is the standard solvent for most research peptides. Use sterile technique and reconstitute immediately before use.

Q03How should I store a reconstituted peptide?

Reconstituted peptides should be stored at 2-8°C for up to 30 days, or aliquoted and stored at -20°C for longer-term use.

Q04What concentration should I target?

Common stock concentrations for research use are 1-10 mg/mL. Add the appropriate volume of solvent to achieve your desired working concentration. Refer to the Certificate of Analysis for lot-specific guidance.

Customs & Import

Q01Will my order clear customs?

Research peptides are legal to buy and sell for laboratory use in many jurisdictions. We use discrete, professional packaging and include documentation. Clearance rates are high, but we cannot guarantee customs outcomes in every country.

Q02What happens if my package is seized by customs?

If this occurs, send us a copy of the seizure notification and we will reship at no cost or issue a refund depending on your preference.

Orders & Payment

Q01How do I place an order?

Message us on Telegram or email. We will confirm availability, send payment details, and ship within 24 hours.

Q02What payment methods do you accept?

We accept cryptocurrency and wire transfer. Payment details are shared privately after order confirmation.

Questions?

Telegram response within 2 hours.

Chat on Telegram Email us